Got Questions? We’ve Got Answers.
At Newark Auto Body, we want you to feel confident every step of the way. Our FAQ page covers common questions about collision repairs, insurance claims, estimates, warranties, and more. Whether you’re navigating your first repair or just need a refresher, we’re here to help you make informed decisions.
Q: How long will the repair take?
A: The timeline depends on the extent of the damage, availability of parts, and your insurance approval process. Most repairs take anywhere from a few days to a couple of weeks. We’ll provide you with an estimated completion date and keep you updated throughout the process.
Q: Do I need to make an appointment for an estimate?
A: It’s best to schedule an appointment so we can give you our full attention, but you’re also welcome to stop by during business hours for a walk-in estimate.
Q: Can you match my car’s paint exactly?
A: Yes! We use computerized paint-matching systems and high-quality paint to ensure your vehicle looks as good as new.
Insurance & Payment
Q: Do you work with my insurance company?
A: We work with all major insurance companies and handle the communication and paperwork for you, making the process as hassle-free as possible.
Q: Do I need to get multiple estimates for my insurance company?
A: Usually, no. Most insurance companies only require one estimate, and you have the right to choose the repair shop you trust.
Q: What if my insurance company’s estimate is lower than yours?
A: Don’t worry! We’ll work directly with your insurance adjuster to review the damage and agree on the proper repair cost.
After the Repair
Q: Will my vehicle be safe to drive after the repairs?
A: Absolutely. We follow manufacturer guidelines and use certified technicians to ensure your vehicle meets safety standards.
Q: Is there a warranty on your work?
A: Yes, we offer a written warranty on our workmanship and paint. Ask us for details specific to your repair.
Q: Will the repairs affect my vehicle’s resale value?
A: Proper repairs help maintain your vehicle’s value. Poor repairs can hurt resale value, which is why choosing a reputable shop is important.
Other Common Questions
Q: Do you offer towing?
A: Yes, we can arrange towing services if your car isn’t drivable.
Q: Can you help with a rental car?
A: Definitely! We can help you arrange a rental car through your insurance company or at your own expense.
Q: Do you repair all makes and models?
A: Yes, we have experience with a wide range of vehicles, both domestic and foreign.